My Finecast story, part 3

After my last complaint (read all about it in part 2 of my story) I got promised by GW customer service that before sending another replacement to me, it would be inspected by someone from QA (isn't that their job?) and another person from customer services.

This time I got the miniature delivered in an envelope (previously it was a box), with the addresses written on them by hand. Let's take a look at this "supposed-to-be" flawless figure:

My first reaction was probably the same as yours. How can a figure without a head get through QA????

But then I took a closer look at the envelope, and the head was in there. The blister was opened, so there had been an inspection for sure. But the contents of the envelope got severely battered during shipping. There were a lot of indentation marks on the blister plastic, the paper inlay was even ripped where the head was, so this envelope was probably placed at the bottom of a pile. Besides the head one of the "antenna thingies" on top of the figure also broke of. Good idea to ship this in an envelope GW! Time to check out the casting quality.

The areas which were really problematic on the previous two figures looked okay now: the chest area and the worms on the base didn't have a bubble on the tip of every pointy bit. But a further inspection quickly revealed several big bubbles on the arms. The hair also was damaged by bubbles.


Two other major defects included a part of the base being evaporated by a big bubble, and one of the vials on the mechanical hand having a similar problem.

The cloak had two identical problems to the previous figure: the cloak which is very thin in places, and the corner near the bottom suffering from a bubble. The spine area on the back was also severely damaged during shipping.

This figure also had a small bit of mold material on it, which you might have read about elsewhere. It was hard to picture since it was in one of the recesses in which an arm should be glued, but it appeared as a small pink speck.

I have decided not to ask for a replacement this time. I think I've seen enough of this product to get a good image of its quality. And with this last one they made two very severe errors: bad packaging and sending me a figure with obvious flaws while promising to send a perfect one. I'm now going to try to get my money back, but I'm afraid the only thing I will get back is a voucher of some sort. I'll keep you guys up to date!